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Red Hat’s David Egts: Process Mapping, Automation Key to Building Better Government-Citizen Relationship

Red Hat's David Egts: Process Mapping, Automation Key to Building Better Government-Citizen Relationship - top government contractors - best government contracting event

David Egts, chief technologist of the North American public sector organization at Red Hat, recently participated in an Executive Spotlight interview to share his views on how federal agencies can transform service delivery and customer experience.

He pointed to what the administration calls a “time tax” as a major force that impedes organizational efficiency and user experience for government organizations.

“I and others refer to it as sludge,” Egts told GovCon Wire in the interview.

“Sludge starts small, builds up internally, and eventually seeps into the citizen experience. For example, an agency might have multiple web portals that users need to navigate to get a single service.”

Egts said he believes auditing, automation and business process mapping are key approaches for the government to improve its relationship with the people it serves.

“Once you’ve identified the sludge, start cleaning it out. Replace it with automated and integrated systems and processes that can expedite your ability to provide better citizen services.”

Click over to GovCon Wire to read the full Q&A with David Egts and his feature article for Executive Mosaic’s GovCon Expert program.

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Written by Mary-Louise Hoffman

is a writer of news summaries about executive-level business activity in the government contracting sector. Her reports for ExecutiveBiz are focused on trends and events that drive the GovCon industry to include commercial technologies that private companies are developing for federal government use. She contributes news content to ExecutiveBiz’s sister sites GovCon Wire and ExecutiveGov.

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