Salesforce Helps DC Agency Migrate Non-Emergency Response System to Cloud; Casey Coleman Quoted
The Washington D.C. Office of Unified Communications has chosen Salesforce to help the agency transition its system for responding nonemergency calls from a server-based platform to a cloud environment. OUC migrated its 311 system onto the Salesforce Service Cloud equipped with the artificial intelligence-based Einstein Analytics tool in an effort to reduce call hold times and system downtime scenarios, […] More